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FAQ AND HELP The staff of MobilityCare.com is ready to assist you in explaining, demonstrating, locating and ordering any product that meets your home healthcare needs. We're dedicated to providing services beyond the sales of home healthcare products, including rentals, repairs, delivery, patient education and product training. But we're most especially dedicated to patient care and satisfaction. MobilityCare.com is aligned with South Bay Home Health Care, which has the largest selection of equipment and supplies for virtually any home treatment or rehabilitation program prescribed. South Bay is recognized for achieving the highest level of care that exceeds all State and Federal regulations, having been awarded accreditation and re-accreditation several times by the Joint Commission on Accreditation of Health Care Organizations (JCAHO). ORDERING SHIPPING RETURN POLICY PAYMENT AND TAXES WARRANTY SERVICE OUR SAFE SHOPPING GUARANTEE ORDERING Ordering a wheelchair or scooter online may seem complex or risky. Don't worry. The concerned, knowledgeable staff of MobilityCare will work with you to make sure that every step of the process is easy and that your "comfort level" is maintained. Our customer service team is YOUR team - available at (800)46-health and 1349 El Prado ave. Torrance, Ca. During regular business hours, you're always welcome to call our offices to put nearly 20 years of experience to work for you. Your order will be acknowledged in writing, and we'll re-confirm any specific requirements and requests that you've made. Absolutely! We'll answer any billing questions you may have (including whether our product is covered by your insurance). We will make every effort to eliminate paperwork for you by handling all Medicare, Medi-Cal and private insurance claims on your behalf. Back to the Top SHIPPING Shipping is FREE for all orders delivered in the continental US. Simply place an order. Once you do, a CSR (Customer Service Representative) will contact you. And don't be concerned -- your credit card will not be billed until you agree to the fees. Most orders are 24-48 hours after payment has been received and will take 5-7 business days to arrive. Special orders and options may affect delivery time. Rush service is available at additional cost. Back to the Top RETURN POLICY In most situations returns are not authorized unless the wrong product was received by our customer. To facilitate a return, please request a Return Authorization number from our customer service department within 3 business days of receiving the product. Refunds are given if the returned product is in the same condition as when you received it and is in the original packaging. You will receive a full a refund (excluding S&H charges) on products shipped out of our warehouse. For products shipped directly from the manufacturer's warehouse, a restocking fee might apply, ranging between 15% and 35%. You are responsible for the original delivery costs and the return shipping expense. If you are returning an item that is defective or shipped in error by us, we will reimburse you the delivery costs and the cost to ship the product back to us. Be sure to call first and obtain a Return Authorization number to facilitate the process. If your product arrives damaged, you must refuse delivery or have driver sign a damage statement. Otherwise, you will be responsible for the costs of repair. Back to the Top PAYMENT AND TAXES We accept Visa, Mastercard and Discover and American Express cards for payment. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. You can also pay with a personal check, cashier check or money ordered in U.S. dollars as payment for all orders (excepting those containing out-of-print titles). To pay by check, simply select "pay by check" on the payment page of the order form. Once you have fully submitted your order, you will be emailed with instructions and an address to which to send payment. Checks must also have a valid nine-digit bank routing number (ABA code) MICR-encoded on the bottom of the check. Yes, by 2-3 weeks in the U.S. We don't order your items until your check is received, and we don't ship the items the check has cleared. We're sorry to inconvenience you, but this has proven to be "good business" in the past. There is no sales tax on any items sold except for residents of California. Sales tax can be waived for residents that have a prescription for the ordered product. We are pleased to offer an array of financing options to suit your needs based on your financial preferences and product choice. Call customer service at (800)46-health for details. Back to the Top WARRANTY SERVICE All of our products are guaranteed; warranty conditions will vary from product to product, and manufacturer to manufacturer. Most scooters and ramps come with a 3-year limited manufacturers warranty. Please refer to product pages for warranty information. Pride scooters come with a one-year, in-home service contract. Both parts and labor are covered for the first full year. If you need service, simply call the Pride Mobility 800 number supplied with your scooter. A technician will be scheduled to come repair your scooter. For other manufactures scooters and ramps, we will help you get you product serviced in your area. Back to the Top OUR SAFE SHOPPING GUARANTEE We guarantee that every transaction you make at MobilityCare.com will be 100% safe thanks to encryption technology. Your personal information, including your credit card number, are protected from fraudulent use. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, MobilityCare.com will cover the entire liability for you, up to the full $50.00, but only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at MobilityCare.com while using the secure server. Note: In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. Back to the Top |
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